Support

Frequently Asked Questions KnowledgeTree Server KnowledgeTree Tools KnowledgeTree Office Add In KnowledgeTree Live KnowledgeTree Hot Folders and Drop Box Known Issues Thumbnails not showing after upgrade to 3.7 on Windows KnowledgeTree Documents directory not readable on Linux Bulk download generates large amount of content in tmp directory Unable to allocate groups/roles to a workflow Error: KnowledgeTreeOfficeAddIn Guidelines KnowledgeTree Server KnowledgeTree Tools KnowledgeTree Office Add In KnowledgeTree Live KnowledgeTree Hot Folders and Drop Box Categories KnowledegTree 3.6 Windows OS Linux OS Exception Error KnowledegTree Tools 3.6.1 Links KnowledgeTree Issue Tracker KnowledgeTree Community Forums KnowledgeTree Forge KnowledgeTree Downloads Upgrading KnowledgeTree Documentation KnowledgeTree User Manual KnowledgeTree Administrator Manual KnowledgeTree Installation Guide KnowledgeTree API Documentation KnowledgeTree Web Service Guide

The support options available to you depends on which KnowledgeTree products you have installed and whether you have a commercial agreement with KnowledgeTree or one of its partners.

Commercial support

Commercial support is available for KnowledgeTree for installation, administration and general system usage, and [KnowledgeTree Partners] may be available in your area to help you with change management, structuring of your taxonomy (and explaining what that is and why it is important) and a number of technical and non-technical issues.

Documentation

Documentation is available for all KnowledgeTree users, and includes formal Guides and Manuals, plus the resources on this community-driven Wiki.

Forums

The KnowledgeTree forums provide a place for users of KnowledgeTree to assist each other with problems they may be experiencing. Contributors to KnowledgeTree often watch these forums to provide assistance.

Reporting bugs and requests for improvements

For more information, see the page on Reporting Issues