KnowledgeTree Tools Version 3.5.2c

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Contents

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Release Date: 3.5.2c

  • KnowledgeTree Tools: 27 June 2008


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Installation and Upgrades

Pre-requisites:

  • KnowledgeTree Commercial Edition
  • Windows client machine
  • Microsoft .Net Framework version 2.0


How to Install KnowledgeTree Tools

  1. Run setup.exe to install application.
  2. Enter server details when prompted.


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Known Issues and Workarounds

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BBS-1443 : KnowledgeTree Open and Save buttons do not appear in Office.

Description:

Issue occurs after upgrade from 3.5.2x to 3.5.2c Tools.


Workaround:

  • 1) Close all Office Applications.
  • 2) Open KnowledgeTree Explorer and connect to your KnowledgeTree Server.

This step will correct any missing/damaged DLLs.


If the above process does not correct the issue, please do as follows:

  • 1) Close all Office applications.
  • 2) Uninstall KnowledgeTree Tools from Add/Remove programs
  • 3) Reintstall KnowledgeTree Tools 3.5.2c (Ensure that you run setup.exe)
  • 4) Restart you machine.


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BBS-1444: KnowledgeTree Menu in Office does not respond.

Description:

This issue may be the result of a corrupt default template (normal.dot).


Workaround:

  • 1) Close all Office applications.
  • 2) Uninstall KnowledgeTree Tools from Add/Remove programs
  • 3) Reintstall KnowledgeTree Tools 3.5.2c (Ensure that you run setup.exe)
  • 4) Restart you machine.


If this first workaround does not resolve the issue, please try the following

  • 1) Locate the following file: 
Drive:\\Documents and Settings\<Your Windows Username>\Application Data\Microsoft\Templates\normal.dot
  • 2) Make a backup copy of the file.
  • 3) Delete the original.
  • 4) Restart your machine.


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BBS-1445: KnowledgeTree Open and Save buttons do not appear or disappears from Outlook

Description:

This issue occurs as a result of a conflict between the Word and Outlook.


Workaround:

  • 1) Restart Outlook.
  • 2) If this does not work, restart your machine.


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Resources and Links

Retrieved from "http://wiki.knowledgetree.com/KnowledgeTree_Tools_Version_3.5.2c"
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