KnowledgeTree Support FAQ

From KnowledgeTree Document Management Made Simple

Contents 1 Q: What's the default username and password for KnowledgeTree? 2 Q: How do I change the default username and password? 3 Q: The KTIS Administration section is missing 4 Q: KnowledgeTree Client Tools won't connect to my server 5 Q: Fatal Error: Call to Undefined Function: mb_substr() 6 Q: How do I upload my KnowledgeTree licence? 7 Q: How do I reset the administrator password? 8 Q: How can I add a new plugin? 9 Q: How do I bulk upload documents into KnowledgeTree? 10 Q: How do I Add Users from an Authentication Source? 11 Q: How do I configure a WebDAV connection? 12 Q: OpenOffice.org Service not starting up in Linux

Q: What's the default username and password for KnowledgeTree?

A: username: admin / password: admin

Q: How do I change the default username and password?

A:

Q: The KTIS Administration section is missing

A: Please ensure that your 'Windows Tools: Key Management' plugin is enabled

Q: KnowledgeTree Client Tools won't connect to my server

A: Try the following:

Check that you have downloaded and installed a KnowledgeTree license

Check that the user account you are using has been enabled

Please ensure that your 'Windows Tools: Key Management' plugin is enabled

Check that your KnowledgeTree Client Tools connection details are correct

Q: Fatal Error: Call to Undefined Function: mb_substr()

A:Enable the php_mbstring extension (Windows installations only)

*Open My Computer
*Browse to your KnowledgeTree install directory (default is c:\Program Files\ktdms)
*Open the ‘php’ directory in your installation directory (default is c:\Program Files\ktdms\php)
*Find the php.ini file in this directory
*Open the file in a text editor
*Find the line that says: 
  ;extension=php_mbstring.dll
*Remove the ; character from this line.
*Save the php.ini file
*Restart the KnowledgeTree Apache server

Q: How do I upload my KnowledgeTree licence?

A: Perform the following steps:

1. Login as Administrator
2. Go to DMS Administration.
3. Click on KTIS Administration.
4. Click on Manage Keys.
5. Click Browse.
6. Navigate to the location where your license key file is saved.
7. Click Add License

Q: How do I reset the administrator password?

A: Perform the following steps:

1. Navigate to KnowledgeTree_Directory\mysql\bin in the command prompt
2. Enter the following command: 
mysql.exe -u dmsadmin -p dms
3. Now, run the following SQL command within MySQL:
UPDATE users SET password='21232f297a57a5a743894a0e4a801fc3' WHERE id=1;
4. Log in with the following credentials:
            username: admin
            password: admin

Q: How can I add a new plugin?

A: Perform the following steps:

1. Browse to the following location on your file system   
{KnowledgeTree_Directory}\knowledgeTree\plugins
2. Extract the plugin archive into this directory
3. Log in to KnowledgeTree
4. Browse to DMS Administration >> Miscellaneous >> Manage Plugins
5. Click 'Reread plugins' 
Result: The plugin should now appear in the list of available plugins

Q: How do I bulk upload documents into KnowledgeTree?

A: See Best practice for bulk uploads

Q: How do I Add Users from an Authentication Source?

A: Follow the instructions below:

*Configure your "Authenticated Source"
*Select "Users and Groups" from the Administration panel on the left hand sid of the screen 
*Select "Manage Users"
*In the box entitled "Add a user from an authentication source" Click "Add from Source" button
*Two Options, either a "Mass Import" of all users or add selected users from your LDAP or Active Directory.
*To view all users, place a blank space in the "User Name" text box and click "Search for Users".

Q: How do I configure a WebDAV connection?

A: See the WebDAV article on this Wiki for information on how to configure 3rd party WebDAV clients for KnowledgeTree -

Q: OpenOffice.org Service not starting up in Linux

A: The OpenOffice.org service requires a running X session to start up. If you are running a headless installation (i.e. No X installed/running) you need to run the OpenOffice.org service using XVFB.

The following procedure starts OpenOffice.org with XVFB:

• Shutdown KnowledgeTree Services.
• Open the following file in a text editor:

\<KnowledgeTree Directory>\dmsctl.sh

• Locate the following line:

USEXVFB=0

• Change the line to the following:

USEXVFB=1

• Save and exit the editor.
• Start up KnowledgeTree services.