Getting Support
From KnowledgeTree Document Management Made Simple
Contents |
Types of support
Which support options are available to you depends on which KnowledgeTree products you have installed and whether you have a commercial agreement with KnowledgeTree or one of its partners.
Commercial support
[Commercial support] is available for KnowledgeTree for installation, administration and general system usage, and [KnowledgeTree Partners] may be available in your area to help you with change management, structuring of your taxonomy (and explaining what that is and why it is important) and a number of technical and non-technical issues.
Documentation
Documentation is available for all KnowledgeTree users, and includes formal Guides and Manuals, plus the resources on this community-driven Wiki.
Forums
The [KnowledgeTree forums] provide a place for users of KnowledgeTree to assist each other with problems they may be experiencing. Contributors to KnowledgeTree often watch these forums to provide assistance.
Reporting bugs and requests for improvements
See the page on Reporting Issues
del.icio.us
digg
reddit
facebook
stumbleupon
